Join our winning team!

DEK Technologies is a professional organization that places high value on people and the individual competence that they contribute. People enjoy working at DEK. They enjoy the team camaraderie, flexibility, opportunities for travel, and feeling part of the company’s success. Come and be a proud, integral part of helping our international customers develop the latest products that are sold globally and used by millions of people around the world. With offices situated in Melbourne Australia, Stockholm Sweden, Rome Italy, and Ho Chi Minh City Vietnam, you too can be a key part of our success.

At DEK Technologies you will find yourself in an exciting career with:

  • Attractive, competitive salary and incentives
  • Opportunities for short and long-term training/work overseas
  • An excellent working environment in developing tomorrow’s features
  • Open and honest culture where people are valued, treated fairly, trusted and empowered
  • Training and career development opportunities
  • 40 flexible working hours per week from Monday to Friday
  • English classes 3 hours a week with qualified foreign teachers
  • Extra 24/7 Health and Accident Insurance
  • Annual health check-up
  • Annual company trip & annual family day
  • Activities such as; sport & music clubs, yoga & piano classes

Job description

By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.
Your responsibilities include but not limited to the following:

  • Enjoy customer interaction and is challenged by trouble shooting in a complex environment
  • Day-to-day service and support end customers and partners globally as a member of the global Technical Assistance Center (TAC) team
  • Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
  • Close cooperation with R&D and Solution Architects to find solutions and solve customer issues
  • Participate in on-call 24/7 rota for customers Emergency cases
  • Outgoing personality with a customer focus and right attitude to serve the customer.
  • Actively contribute to our Customer satisfaction

At DEK Technologies Vietnam, you will live with Agile & Lean principles where employees are empowered at all levels to collaborate cross-functionally, to take pride in collective ownership, to improve yourself by continuously learning, practicing & sharing with others.

Job requirements

Must have:

  • University degree in Computer Science or Engineering
  • At least 3 years relevant work experience
  • Fluent either English or both English and Chinese (Mandarin)
  • Good analytic and problem-solving capabilities
  • Good knowledge about IP network design and operation
  • Good knowledge about Linux system

Nice to have:

  • Having knowledge about Video Streaming Technologies, such as RTP, RTCP, RTSP, HLS, MPEG-DASD, etc.
  • Understanding of media codecs, formats, transport and container protocols, such as MPEG-2, H.264/AVC, AAC, AC3, MP4, TS, etc.
  • Having experience on the TV / Media business
  • Have experience about Python and shell scripting
  • Have experience in analysing network traces, such as Wireshark and/or TCP dump

To apply for this job email your details to info-vn@dektech.com.au

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